Best Buy Reviews

Bought a replacement tv remote. Did not have the functionality to directly tune over-the-air/antenna channels (5.1, 5.2, etc.). It did not have the “point” button. Both the manufacturer and Best Buy personnel tried to convince me that the button was basically outdated and the Best Buy guy actually told me that new tv’s don’t have this button on their remotes. Instead of making the simple statement that Best Buy did not sell a remote that provided the functionality that I wanted, all involved treated me as if I was some uneducated idiot about broadcast over the air tv. I went to Walmart-mart and easily found what Best Buy described to me as a hard to find, special item. The wal-mart remote was less than half the price of the Best Buy inferior piece of junk.

Im satisfied! Product was well packed, Delivery was on Time & great customer service. Pleasure to do business with you guys.
Quickly response and shipping. Good quality products with adorable price than other retail stores or websites. I would like to recommend to my friends and family. I will come back and purchase
Thank You soo much

Honestly disgusting the way they handle business. I’ve had the Best Buy credit card for 3 years and they just canceled for inactivity. I went back and checked my email and mail and I’d gotten no notification prior to cancellation. Even after cancellation I only found out through credit karma. Notice would be appreciated especially when you’re messing with someone credit. I thought Best Buy and citi bank would be more professional.

During the pandemic shutdown Best Buy still maintains a policy of no returns after 14 days even for store credit. I purchased an HDMI cord in an urgent work from home situation when I could not wait for online order. It was the wrong cord but it took me awhile to get back to return it. All I got was arrogance and the stock responses ("I'm sorry you feel that way") when I questioned the policy. When I tried to go up the chain I was told "there is no manager on the premises". Did I mention the replacement similar cord was 1/2 the price of BB?

2-14-21 I brought a 58 inch Vizio and purchase the service plan with a visa bank card. And I canceled the plan. The refund was 177$ and wait was going to be 30dsys from the date I got the plan. So when I called to check where the refund they told me that they put it on the Best Buy card. I called and said it was supposed to go back on the bank card. 5-25-21 I called and person on the phone hung up on me. I’m pissed off

I have been a Best Buy customer for over 20 years, but I will never purchase anything from them again.
I bought a $1400 HP Desktop online from them. I wasn't sure if I wanted to add the protection plan at the time of purchase since the item is warrantied by HP. I received the product, set it up, and was very pleased with the initial performance. Unfortunately, it quit working on the third day. I was not happy but these things happen occasionally. I loaded up the desktop and took it down the street to the Best Buy near me. They told me that the best option was to just give me a new one, but no stores nearby had one so she could have a new one shipped and I would have it in 5 days. Not ideal but I did not have much choice. The new one arrived today and I set it up and it works perfectly at the moment. I decided I should go ahead and spend the money for the protection plan since one had already died on me. I got on Best Buy's website and asked on the chat how I go about adding the protection plan. The gentleman on the chat was pretty confused, proceeded to tell me that he could not add the plan because it was an open-box item, which it was not. Then proceeded to tell me that I could not add the protection plan because it was purchased in a store. I explained that the original order was placed online, and that I had returned it and they had ordered me a new one to be shipped. After about 20 minutes of going back and forth with the poor confused and poorly trained associate, I chose to try the phone option so that I could hopefully get someone more skilled. I called 888-bestbuy and after about 5 minutes of automated questions, I was connected to someone at their out-sourced customer service department who proceeded to apologize for my issues and then accidentally hung up/dropped my call. I called back and went through the same process and ended up on a line where I could hear them typing, etc. but who never spoke to me, after saying hello a number of times, I finally hung up and tried a third time and finally got someone who proceeded to tell me that the only option available was a plan that covered all the electronics in my home for $200 a year. I explained that I only want coverage for the product I bought from them and I was not going to pay $200 a year for a protection plan on a $1400 item as that was a ridiculous fee. He let me know that I could get an extended warranty plan but that he did not know the cost of that and that I would have to load up the desktop and take it to the store so that they could check the condition of it. Yes, I had to load up the heavy desktop that I ordered online so that they could check the condition of the computer that they had just delivered to me TODAY if I wanted an extended warranty plan for it. I let him know that I would take my chances with the desktop and HP's warranty and that I was so unhappy with the ridiculousness of this whole episode that this would be the last thing I ever purchased from Best Buy. He seemed completely unfazed by that statement. I am guessing that he hears that reasonably often so he was not too concerned. I am certain that I have easily spent north of $10k at Best Buy over the last 20 years, but someone else will be getting that business from this day forward.

This was the absolute worst service I have ever received. I paid a yearly fee for geek squad services. I purchased a pad from Best Buy Tulsa 41st street. I simply needed the pad set up. The customer service person sent me to the Geek Squad line for help. After standing in line for sometime I learned it would be over 2 hours to get any help not to mention the girl behind the counter wanted to argue that the geek squad was technically in back so they were there to offer service just not till 2 hours. I promptly demanded my money back for the pad. I am desperately trying to reach corporate by phone to get a REFUND on the yearly fee that was already paid . In short I will never use Best Buy again, and will now use Amazon

Delivery was supposed to be between 9am and 1pm, received a call from dispatcher at 11am stating delivery would be before 1pm and the driver would call 20 minutes prior to arriving. Well at 1:30pm I called dispatcher and they said there are 3 deliveries in front of me.I had to cancel my 3:00pm covid vaccine appt, An all day waiting game. Just terrible.I am 66 years old and the Dr'appt was important.should of bought my purchase from Costco. Live and learn, I'm out!!!!

The platform left me quite impressed in a positive way. Goods were delivered at time and in well chose package.

The day of delivery I received a call from the delivery person regarding my washing machine to tell me that the machine had a large dent in the back so did I want the machine with dent or a new one? I told the person that what I wanted was what I bought, a new washing machine? I asked them when they would have a new undented one? They told me that they did not know that I would have to talk to the "office". The "office" told me that if I accepted the dented machine I would get a rebate of $100. I took the dented machine and surprise surprise, no rebate! I have tried to contact with them with no success so the conclusion is that this company is a ripoff. There are plenty of other places with better prices to buy so my advice is "buyer beware" this is not a good company!

If no star had been an option I would have awarded no star. I ordered and paid for a refrigerator two weeks ago and was told the delivery will take place today between 7 AM and 1pm. I was also told this morning that the technicians were on their way and in reliance on their word I ordered groceries. About 10 minutes before my 1 o'clock time slot I got a text saying that oops the refrigerator is not on the truck... will deliver next week. This means I would be without a functional refrigerator for basically 3 1/2 weeks. After five hours of useless repetitive apologetic phone calls up the corporate ladder being passed around like a hot potato at a keto fest... (I had to go corporate because apparently the Chesapeake store manager has a phone allergy and won't touch a phone. Corporate could not get him to pick up they were on hold for 45 minutes...) Best Buy admitted that they sold me a refrigerator they don't exactly have. So if you want to wait ten days get lied about your delivery and waste a full day chasing obsequious useless apologies going nowhere, deal with Best Buy. Me... I cancelled my order and bought the fridge elsewhere. At 5:30 tonight... Adam the manager made some little girl call me because apparently his phone allergy precludes him actually doing his job. What did she offer me? Useless apologies.
Dear Best Buy your whole operation is a rip off. Consumer beware. Btw, I am female, I am a lawyer, don't call me sweetie... ever.

Not sure where all this negativity is coming from, but my experiences both in store and online have always been very good. Professional advice in store, hassle free pickup when ordering online. All good!